Shipping & Returns

Shipping Method
Estimated Delivery Time
Price
Standard Shipping Order Under $50
3-5 Business Days
$5.95

Standard Shipping Order Over $50*
3-5 Business Days
Free
2nd Day Shipping**
2 Business Days
$20

 

 TimePriceStandard Shipping Order Over $50*3-5 Business DaysFREEStandard Shipping Order Under $503-5 Business Days$5.952nd Day Shipping**2 Business Days$20.00

Walter Green Boutique Shipping Information

* For FREE Standard Shipping, the total must be over $50 AFTER discounts have been applied and BEFORE tax (where applicable) is applied.

** For Second Day Shipping, orders must be placed by 2:00pm EST on any business day to be shipped on the same day. Orders placed after 2:00pm EST will not ship until the following business day.

Please Note:

  • Orders placed after 2:00pm EST on any business day will ship out the following business day.
  • Orders will not be processed on Saturdays, Sundays, or holidays. (To confirm any special hours of operation and how this may affect your shipment, please contact us at 855-258-9837)
  • Shipping is available to all 50 states within the USA.
  • Additional shipping charges may be applied to Hawaii and Alaska (A member of our customer care team will contact you after you place your order to discuss any additional shipping fees and if you would like to proceed).

 

Tracking your package:

Once your order is packed and ready to go out, you will receive an email with your tracking number.

To check on your order at any given time, you can contact our customer care team at 855-258-9837.

Our customer care team is ready to serve you Monday – Friday from 8:30am to 4:30pm EST. 

 

Return Policy:

  • All return requests must be started within 14 days after receiving your order.
  • ALL SALE ITEMS ARE FINAL AND WE DO NOT ACCEPT RETURNS ON THEM.
  • Returns that are sent back beyond our return window will either be returned to you at your expense or we will issue you a store credit for the amount of your return minus a 15% restocking fee.
  • Returned items must be in unused/unworn condition, with tags still attached, and in saleable condition.
  • Items returned without tags attached, dirty, damaged, or in any way returned not in the original condition, may be subject to no refund or store credit and shipped back at your expense.
  • You (the customer) are responsible for the shipping of the returned item(s).
  • Original shipping fees are not refundable.
  • Returns will be issued as a credit to the original form of payment.
  • If you believe you received the wrong item, a defective item, or have any questions about your order, please contact our friendly customer care team at 855-258-9837 as soon as possible!

 

Three ways to return your item(s):

  1. You can ship it back to us using your preferred shipping method. Returns should be mailed to: Walter Green, Inc. 1817 Thomasville Road Suite 530 Tallahassee, FL 32303. Be sure to fill out this form and include it in your package.
  2. Email your order # and the item(s) you are returning to hello@waltergreenboutique.com. We will then email you a prepaid return label, which will be a flat $5 that will be deducted from your refund amount. Be sure to fill out this form and include it in your package. Then drop off at your nearest carrier drop off location.
  3. If in the Tallahassee or Port St. Joe areas you can drop off at our Tallahassee or Port St. Joe store. Be sure to have your order # with you.